Frequently asked questions

Due to our volume, orders cannot be canceled or modified once placed. Please double check your sizes, quantity, and address before submitting your order. We apologize for any inconvenience.

While most items are eligible for discounts we do have some exceptions. Some promotions will also have guidelines for eligible discounts (ie extra % of certain items only).

State sales or use tax may be due in connection with the purchase and delivery of tangible personal property to individuals and businesses. If sales tax is not charged, the purchaser is required to file a use tax return if tax is due in connection with the purchase and delivery.

Orders are shipped same day Monday-Friday when order is placed before 4pm CT. If order is placed after 4 on Friday, it will ship Monday morning.

For additional inquiries, please contact us at support@madisonandmallory.com

*Holiday processing time may occur between November 1, 2026 and January 4, 2027

We currently ship to US! Send us an email to request your country! support@madisonandmallory.com

If your package is lost in transit or arrives damaged, please email us at support@madisonandmallory.com and we'll help you file a claim with the carrier. For more information on the carrier claims process, see USPS Claims Support.

You can read our return policy here.

We are only able to replace items if they are defective or damaged and if the same item is still available. If you have received a damaged item, send us an email at support@madisonandmallory.com within 3 business days to exchange/return.

We will do our best to restock items as they're available. To find out when we add new arrivals, be sure to follow our Instagram and Facebook as well as be subscribed to our mailing list.