Q. What is your return policy?

A. You can read our return policy here.

Q. Do you offer exchanges?

A. We are only able to replace items if they are defective or damaged and if the same item is still available. If you have received a damaged item, send us an email at support@madisonandmallory.com within 3 business days to exchange/return.

Q. Can I change or cancel my order? 

A. If you need to change or cancel your order please email us immediately after placing your order at support@madisonandmallory.com. Once an order has been processed it cannot be changed or canceled.

Q. Where do you ship?

A. We currently ship to US, Canada, UK, Australia, Brazil, France, Germany, Ireland, Italy, Mexico, Spain, and Sweden. We plan to add additional countries soon. Follow our Instagram, Twitter, and Facebook to keep up with the latest updates. 

Q. Will you restock sold out items?

A. We will do our best to restock items as they're available. To find out when we add new arrivals, be sure to follow our InstagramTwitter, and Facebook as well as be subscribed to our mailing list.

Q. When will my order ship? 

A. Orders are typically processed within 48 hours of being placed Monday - Friday excluding holidays. Processing times may take up to 5 business days during peak and holiday times.* You will receive an order confirmation email as well as a shipment confirmation email.

For additional inquiries, please contact us at support@madisonandmallory.com

*Holiday processing time may occur between November 1, 2018 and January 5, 2019