Q. What is your return policy?
A. You can read our return policy here.
Q. Why is my discount/code not working?
A. While most items are eligible for discounts we do have some exceptions. Special collections (ie Park Apparel) and some branded products (ie St Moriz, Touchland) are excluded from discounts. Some promotions will also have guidelines for eligible discounts (ie extra % of certain items only).
Q. Do you offer exchanges?
A. We are only able to replace items if they are defective or damaged and if the same item is still available. If you have received a damaged item, send us an email at firstname.lastname@example.org within 3 business days to exchange/return.
Q. Can I change or cancel my order?
A. Due to our volume, orders cannot be canceled or modified once placed. Please double check your sizes, quantity, and address before submitting your order. We apologize for any inconvenience.
Q. Where do you ship?
A. We currently ship to US, Canada, Australia, Brazil, Cayman Islands, New Zealand and more coming! Send us an email to request your country! Support@madisonandmalllory.com
Q. Will you restock sold out items?
A. We will do our best to restock items as they're available. To find out when we add new arrivals, be sure to follow our Instagram, Twitter, and Facebook as well as be subscribed to our mailing list.
Q. When will my order ship?
A. Orders are shipped same day Monday-Friday when order is placed before 4pm CST. If order is placed after 4 on Friday, it will ship Monday morning.
For additional inquiries, please contact us at email@example.com
*Holiday processing time may occur between November 1, 2023 and January 7, 2024
Q. My order was lost or damaged what do I do?
A. Madison + Mallory is not responsible for lost, damaged, or marked delivered items. To file a claim with the carrier, please click the following link: USPS Claims Support
Q. Due I owe sales/use tax?
A. State sales or use tax may be due in connection with the purchase and delivery of tangible personal property to individuals and businesses. If sales tax is not charged, the purchaser is required to file a use tax return if tax is due in connection with the purchase and delivery.