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Return Policy

Return Policy

  • We accept returns for a refund within 15 calander days of original purchase
  • Following the 15 days, items are refundable for store credit only up to 30 days of original purchase
  • To complete your return, we require a receipt or proof of purchase.
  • If you need to return an item please send us an email for return authorization at sales@madisonandmallory.com

    • All items must be unworn, unwashed, unaltered, and not damaged to be eligible for a return
    • All sale items and items discounted more than 15% are final sale
    • Jewelry, hair accessories, hats, socks, and undergarments are final sale
    • Items that appear stained, worn, or damaged (i.e. smoke, pet hair, cologne, etc) will be refused and sent back to you and will be subject to additional shipping charges
    • Shoes must be returned in original box with no damage to the shoes or the box. Shoes returned without the box or with damage to the box will be returned to you and subject to additional shipping charges 
  • If you receive a damaged or incorrect item, it must be reported to us within 3 business days, or it is considered wear and tear and not eligible for return.
  • We are NOT responsible for reshipping items with incomplete or incorrect addresses. If items are returned to us for insufficient addresses, you may choose to have the items reshipped to you at your expense
  • All shipping and handling charges are non-refundable
  • You will be responsible for paying for your own shipping costs for returning your item. 
    • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Return Shipping Instructions

  • Refer to Return Policy to ensure your return meets the requirements
  • Securely package your items in the package they were received or a similar package.
  • Enclose a copy of your packing slip along with your reason for returning
  • Please note you are responsible for the return shipping charges 

Ship To 

Madison and Mallory

Returns

1792 McFarland Blvd N

Ste A

Tuscaloosa, Al 35406

 

Refund Processing Time

*Please note that returns will be processed and you will receive a refund within two weeks from the date we receive your items

Late or missing refunds 

  • If you haven’t received a refund following the two week processing time, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. 
  • If you’ve done all of this and you still have not received your refund yet, please contact us at sales@madisonandmallory.com.

Holiday Return Policy

  • All items purchased from November 1st - December 20th are subject to our Holiday Return Policy.
  • We will refund your items after the typical 30 day cut off for store credit only as long as items are postmarked by January 5, 2017.
  • All holiday purchases are still subject to the rest of the guidelines above

 

*Any returns not covered by the policy above are handled on a case-by-case basis and are decided upon our discretion

*Return policy is subject to change 

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