Return Policy

 Return Policy (updated 1/9/23)

    • All returns must have an RMA number. Returns without an RMA number may be refused. Please click here to complete the form and receive an RMA number.
    • We accept returns postmarked within 15 days from delivery date. 
    • This will be issued in the form of store credit only.
    • Items discounted (on sale or by coupon code) by 30% or more or ending in .99 are FINAL SALE. 
    • Items that are FINAL SALE:
      • Mystery Bags
      • Jewelry
      • Hair accessories
      • Hats
      • Socks
      • Undergarments (underwear, slips, bra/bralettes)
      • Bodysuits
      • Self Tan Products ( including mousse, spray, mitt, primer) 
      • Doorbusters are final sale
  • Any coupon codes or discounts from giveaways or promotions are nonrefundable. You will only receive the amount that you paid after the discount in store credit. 
  • Items must be be postmarked within 15 days of delivery date to be accepted 
  • Following the 15 days, items are deemed FINAL SALE

 

  • If you need to return an item please click here and complete the form to receive an RMA number. Please use the order number on the invoice attached to the shipping label on the outside of your package. Once item is approved for return please see our ship to address below. We approve RMAs M-F during regular business hours. RMAs submitted after 3pm cst on Friday will be responded to the following business day.
    • Items that appear stained, washed/dried, worn, or damaged (i.e. smoke, pet hair, cologne/perfume, etc) will be refused and sent back to you (customer pays return shipping*) and will be subject to additional shipping charges
    • Shoes must be unworn and returned in original box with no damage to the shoes or the box. Shoes returned without the box or with damage to the box will be returned to you and subject to additional shipping charges 
  • If you receive a damaged or incorrect item, it must be reported to us within 3 business days, or it is considered wear and tear and not eligible for return. For damaged items, we will send a replacement if available.
  • We are NOT responsible for reshipping items with incomplete or incorrect addresses. If items are returned to us for insufficient addresses, you may choose to have the items reshipped to you at your expense
  • All shipping and handling charges are non-refundable
  • You will be responsible for paying for your own shipping costs for returning your item(s). 
    • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
  • Once your return is received and inspected, we will send you an email only if the item is rejected. If the item(s) pass inspection, and you are eligible for store credit, then your credit will be processed. 
  • 20% re-stock fees may be applied to any return at merchant's discretion if customer has not complied with return policy 

Cancel or Modify Order

Due to our volume, orders cannot be canceled or modified once placed. Please double check your sizes, quantity, and address before submitting your order. We apologize for any inconvenience.

*Preorders cannot be modified or cancelled.

Return Shipping Instructions

  • Refer to Return Policy to ensure your return meets the requirements
  • Securely package your items in the package they were received or a similar package (Do not over-pack too tightly)
  • Enclose a copy of your packing slip along with your reason for returning
  • Please note: you are responsible for the return shipping charges 

Ship To 

Madison and Mallory

Returns

2710 Southside Drive

Tuscaloosa, Al 35401

 

Return Processing Time

*Please note that returns will be processed and we will initiate store credit within two weeks from the date we receive your items 

Late or missing store credits 

  • If you haven’t received store credit following the two week processing time please contact us at support@madisonandmallory.com.

Holiday returns:

items purchased from 12/1-12/19 must be postmarked by 12/29/23

 

*Any returns not covered by the policy above are handled on a case-by-case basis and are decided upon our discretion

*Return policy is subject to change