Return Policy (Updated for 1/1/19)

  • All returns must have an RMA number. Returns without an RMA number may be refused. Please click here to complete the form and receive an RMA number.
  • We accept returns for a refund within 15 days from delivery date
  • Items must be be postmarked within 15 days of delivery to be accepted for a refund
  • Following the 15 days, items are refundable for store credit only up to 21 days of original purchase
  • Items purchased on Facebook via Commentsold are eligible for store credit only. Items must be postmarked to us within 15 days of delivery date.
  • Park apparel may be returned for store credit only (following the additional return policy guidelines)
  • If you need to return an item please click here and complete the form to receive an RMA number. Please use the order number on the invoice attached to the shipping label on the outside of your package. Once item is approved for return please see our ship to address below (If you don't get an approval in 24 hours please send an email to support@madisonandmallory.com)
    • All items must be unworn, unwashed, unaltered, and not damaged to be eligible for a return
    • All sale items and items discounted more than 15% are store credit only
    • Mystery Bags, jewelry, hair accessories, hats, socks, undergarments (underwear, slips, bra/bralettes), and items discounted 30% (or higher) are final sale
    • Swimwear may be returned only within 15 days of ship date. Returns must be postmarked within 15 days of ship date and hygiene liners must be in bottoms as well as all tags attached.
    • Items that appear stained, worn, or damaged (i.e. smoke, pet hair, cologne, etc) will be refused and sent back to you and will be subject to additional shipping charges
    • Shoes must be unworn and returned in original box with no damage to the shoes or the box. Shoes returned without the box or with damage to the box will be returned to you and subject to additional shipping charges 
  • If you receive a damaged or incorrect item, it must be reported to us within 3 business days, or it is considered wear and tear and not eligible for return.
  • We are NOT responsible for reshipping items with incomplete or incorrect addresses. If items are returned to us for insufficient addresses, you may choose to have the items reshipped to you at your expense
  • All shipping and handling charges are non-refundable
  • You will be responsible for paying for your own shipping costs for returning your item(s). 
    • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
  • Once your return is received and inspected, we will send you an email only if the item is rejected. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days depending on your financial institutions process.
  • 20% re-stock fees may be applied to any return at merchant's discretion 

Cancel or Modify Order

Due to our volume, orders cannot be canceled or modified once placed. Please double check your sizes, quantity, and address before submitting your order. We apologize for any inconvenience.

*Preorders cannot be modified or cancelled.

Return Shipping Instructions

  • Refer to Return Policy to ensure your return meets the requirements
  • Securely package your items in the package they were received or a similar package (Do not over-pack too tightly)
  • Enclose a copy of your packing slip along with your reason for returning
  • Please note: you are responsible for the return shipping charges 

Ship To 

Madison and Mallory

Returns

1168 Whigham Pl

Tuscaloosa, Al 35405

 

Refund Processing Time

*Please note that returns will be processed and you will receive a refund within two weeks from the date we receive your items

Late or missing refunds 

  • If you haven’t received a refund following the two week processing time, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. 
  • If you’ve done all of this and you still have not received your refund yet, please contact us at support@madisonandmallory.com.

Holiday Return Policy

  • All items purchased from November 27th - December 20th 2018 are subject to our Holiday Return Policy.
  • We will refund your items after the typical 21 day cut off for store credit only as long as items are postmarked by January 5, 2019. (To receive refund we still require orders to be postmarked 15 days from ship date)
  • All holiday purchases are still subject to the return policy guidelines above.

 

*Any returns not covered by the policy above are handled on a case-by-case basis and are decided upon our discretion

*Return policy is subject to change