Shipping policy

Shipping Policy

At Madison + Mallory, we are committed to getting your order to you as quickly and efficiently as possible.

Processing Time

Orders are processed Monday through Friday. Orders placed before 4 PM CST typically ship the same business day. Orders placed after 4 PM CST or on weekends and holidays will be processed the next business day.

As a small business, we appreciate your patience during high-volume periods.

Shipping & Delivery

Once your order has been processed, you will receive a shipping confirmation email with tracking information.

Delivery times are determined by the carrier and may vary based on location and shipping method selected at checkout.

Madison + Mallory is not responsible for carrier delays once a package has been handed off.

Delivered Packages

Once a package is marked as delivered by the carrier, responsibility transfers to the carrier and the customer.

Madison + Mallory is not responsible for lost or stolen packages after delivery has been confirmed.

If your tracking shows delivered but you cannot locate your package, we recommend:

Checking with neighbors or household members
Verifying the shipping address provided at checkout
Contacting your local post office or carrier directly

Incorrect Address

Customers are responsible for entering the correct shipping address at checkout.

If an incorrect or incomplete address is provided, Madison + Mallory is not responsible for lost packages. If a package is returned to us due to an address issue, additional shipping fees may apply to resend the order.