Shipping Policy
Shipping, simplified.
At Madison + Mallory, we are committed to getting your order to you as quickly and efficiently as possible.
Free shipping on $60+
Orders of $60 or more ship free.
Same-day shipping
Orders placed before 4 PM CT, Monday through Friday, typically ship the same business day.
Tracking by email
Once your order has been processed, you'll receive a shipping confirmation email with tracking information.
Processing times
When your order ships
| Order placed | Ships |
|---|---|
| Monday–Friday, before 4 PM CT | Typically the same business day |
| Monday–Friday, after 4 PM CT | Next business day |
| Weekends & holidays | Next business day |
As a small business, we appreciate your patience during high-volume periods.
Good to know
Shipping questions
How long will delivery take?
Delivery times are determined by the carrier and may vary based on location and the shipping method selected at checkout.
Madison + Mallory is not responsible for carrier delays once a package has been handed off.
How do I track my order?
Once your order has been processed, you will receive a shipping confirmation email with tracking information.
My tracking says delivered, but I can't find my package.
Once a package is marked as delivered by the carrier, responsibility transfers to the carrier and the customer. Madison + Mallory is not responsible for lost or stolen packages after delivery has been confirmed.
If your tracking shows delivered but you cannot locate your package, we recommend:
- Checking with neighbors or household members
- Verifying the shipping address provided at checkout
- Contacting your local post office or carrier directly
What if I entered the wrong address?
Customers are responsible for entering the correct shipping address at checkout.
If an incorrect or incomplete address is provided, Madison + Mallory is not responsible for lost packages. If a package is returned to us due to an address issue, additional shipping fees may apply to resend the order.
My package is lost in transit. What should I do?
If your package is lost in transit and not marked as delivered, please contact us so we can assist in filing a claim with the carrier.
This page is a summary. Read the complete shipping policy
We're here to help
Questions? Contact us.
If you have any questions regarding your order, please reach out to our support team.
Contact ussupport@madisonandmallory.com